We Americans seem to have lost our ability to talk to one another!
This short book is easy to read but challenging to put into practice. It primarily addresses personal conversations (between spouses, parents & children, co-workers & bosses, etc.) - but certainly applies to online social media discussions that are so prevalent in these days where we can’t meet face-to-face.
Practical tips abound for getting to the point without offending or reacting. There are multiple examples of extended conversations, with each one broken down into the three different conversations that are taking place:
The “What Happened” conversation - what are the facts
The Feelings conversation - how do we feel about what happened
The Identity conversation - what are the implications for who we are?
Meaningful reconciliation requires conversation. This book is a great aid in having these conversations without sabotaging the relationship or making the situation worse.